The most important updates around Sales, Customer Service, Finance, Supply Chain, Commerce, Sales and Customer Service
With the Release Wave 2 2025, Microsoft is once again introducing numerous innovations for Dynamics 365 and the Power Platform. From October 2025 to March 2026, new features will be made available across Finance, Supply Chain Management, Commerce, Sales and Customer Service. The focus is on AI-driven processes, intelligent automation, and enhanced omnichannel capabilities that help organizations streamline operations and strengthen competitiveness.
Dynamics 365 Finance
Global-Scale Finance
Microsoft is investing in multi-entity capabilities that enable unified management of complex financial organizations.
Automated Processes
The focus is on agentic operations: AI-powered automations for reconciliations and variance analysis increase accuracy and accelerate the financial close.
Flexible Hierarchies
New options for period-end closing with flexible hierarchies provide greater transparency and speed in financial reporting.
Video on the highlights of Release Wave 2 in Finance:
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Dynamics 365 Supply Chain Management
Demand Planning
Planning becomes more flexible: event- and promotion-based demand planning allows for more precise forecasting.
Quality Management
Extended sampling functionality helps organizations meet quality standards and improve traceability.
Supplier Communication Agent
A key highlight is the Supplier Communication Agent, which automates supplier interactions – from reminders and emails to automatically processing order changes.
Supplier Engagement
Organizations gain a global 360° view of suppliers, including qualification ratings and a new supplier portal for more efficient collaboration.
Warehousing
Updates include a modernized mobile app, significant performance improvements, and sound themes for more user-friendly warehouse operations.
Video on the highlights of Release Wave 2 in Supply Chain Management:
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Dynamics 365 Commerce
Omnichannel Experiences
Commerce continues to evolve toward headless omnichannel retail. The goal is a unified view of inventory, pricing, and customer data – across stores, e-commerce, and call centers.
Modern Payments
A new Adyen connector introduces features like Pay by Link (including QR codes) and integrations with “buy now, pay later” providers such as Klarna and Affirm. Notifications on disputes, capture errors, and reconciliation reports further improve transparency.
Business Continuity
An improved mobile POS ensures uninterrupted store operations – even offline.
Dynamics 365 Sales
Copilot and AI Innovations
Microsoft continues to expand Copilot and AI capabilities across the sales process. Intelligent insights, predictions, and automated engagement help build pipeline and accelerate deal cycles.
Lead Management
Improvements include AI-powered lead research, automated disqualification of low-intent leads, and simpler data enrichment.
Sales Management and Forecasting
Managers benefit from more precise forecasts, coaching tools, and closer integration with Power BI for faster, data-driven decisions.
Video on the highlights of Release Wave 2 in Sales:
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Dynamics 365 Customer Service
Generative AI in Service
Copilot assists service agents with research, responses, and summaries – accelerating the entire customer service process.
Enhanced Admin and Supervisor Experiences
Administrators benefit from a central admin center for configuration and monitoring, while supervisors gain real-time analytics and expanded routing capabilities for more effective team management.
Unified Routing
AI-based classification and assignment ensure that customer requests are routed more accurately and resolved faster – across all channels.
What Does This Mean for Your Organization?
The Release Wave 2 2025 introduces a wide range of improvements that directly impact day-to-day operations: more automation, reduced manual effort, and intelligent support through Copilot. Organizations that adopt these updates early can accelerate processes, lower costs, and improve customer satisfaction.
For a full overview of all new features, we recommend Microsoft’s official 2025 Release Wave 2 Plan.
If you have any questions, feel free to reach out to us.