The successful completion of the warehouse insourcing primarily means efficiency and transparency for engbers: The xalution team supported engbers in presenting its warehouse processes and functions, which were previously provided by a logistics service provider, more directly and effectively in its own system – be it in the warehouse or the web store. Thus, the success factor „having the goods at the right place at the right time“ is optimally guaranteed, especially for the important online business in times of the COVID-19 pandemic.

Back then, it all started with the men’s shirt. Inspired by classic cuts, engbers creates timeless fashion for the modern man from exclusive, high-quality materials, which endures in form and material. The company quickly developed into the leading men’s fashion brand and to this day looks back on more than 70 years of success in the textile industry. engbers is therefore defined by a treasure trove of experience because it knows exactly what the modern man of today is looking for. The customers appreciate that claim and the high quality of the men’s fashion. They trust in the reliable service and availability of the goods, which makes the customer journey so valuable – whether in the online store or in-person.

Internal business processes are rapidly becoming more complex these days. For reliable and customer-oriented mapping, both in the online stores and at more than 300 stores, the men’s fashion outfitter relies on its own expertise and puts its own warehouse at the headquarters in Gronau into operation. The aim was to make the entire value chain more efficient and economical and to become even more customer-friendly thanks to the faster and more flexible shipping process.

The challenge: Mastering the test phase despite Corona measures

With such a significant conversion, the testing of the new processes is essential. The COVID-19 pandemic threatened to make the testing phase much longer than planned. But especially in times of loss in revenue, due to outbound restrictions and the temporary closure of the stores, the online business is even more important, and a functioning warehouse system is indispensable. “Extensive process understanding was essential for the implementation. The xalution team supported us in a fast and uncomplicated way,“ says Mark Robers, IT Manager and member of the engbers Management Board, „this allowed us to reliably meet our ambitious schedule.“

Within 6 months, the conception, development, and testing phase were completed, despite the constraints imposed by the Corona measures, such as remote working and strict distance and hygiene regulations. Thus, the planned commissioning of the warehouse could be realized on time and in full.

Advantages that enrich the customer journey in particular

The high standards set for men’s shirts 70 years ago also run as a common thread into the present: warehouse processes, which are primarily related to stationary and digital sales channels and access the same inventory, the same availability of goods, are therefore mapped transparently and reliably in the Microsoft Dynamics ecosystem. engbers as a result can react to fluctuating demand and, for example, optimally restock the stores. Likewise, all web store orders from e-commerce are updated in real-time, guaranteeing clear processing and support in order to align the customer journey even better and more flexible to the needs of the customers.

As one of the pioneers in the omnichannel sector, engbers is already moving ahead with vision and relies on a strong partnership with xalution for future projects and the support of ongoing processes.

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